Softcode's CRM module helps solve SME's problem of improving customer satisfaction by improving the time to response, time to fix customer issues and queries. Our CRM module takes one step further by proving intelligence to reduce customer churn to known issues and transform customers to loyal customers. Businesses using our CRM module has seen increase in customer loyalty factor, efficiency in operations and increasing revenue.
    Features:
  • Reduce time and cost to service customers making 24*7 availability.
  • Ensure timely support and operational efficiency by using multiple channels of
    communications like SMS integration to support engineers.
  • Easy to customize and implement.
  • Supports distributed implementation with centralized data and MIS.
  • Dashboard for executvies and manangers..
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